Terms of Sales

Terms of Sales General Conditions of Sale (CGV)

The purpose of these General Conditions of Sale (CGV) is to define the obligations of the parties and the conditions of sale of goods sold on the site.

Any purchase on this site implies, on the part of the customer, unreserved acceptance of these General Conditions of Sale. These General Terms and Conditions are subject to change at any time. Those applicable are those in force on the day the order is registered. If any of the provisions of these General Conditions of Sale are canceled, in whole or in part, the validity of the remaining provisions will not be affected.

The fact that either party does not claim the application of any clause of these General Terms and Conditions or acquiesces in its non-performance, whether permanently or temporarily, cannot be interpreted as a waiver by this party of the benefit of said clause.

Order Process

When ordering, the customer undertakes to provide accurate and complete information. To order on this site, the customer must create a customer account or, where applicable, fill out an order form with their personal contact details.

If a customer account is created, they will receive an email with their username and password, which will allow them access to their personal space, which is confidential and must not be disclosed to third parties. Under no circumstances can Orto-Flex be held responsible for any loss, theft, or fraudulent use of identifiers and order data.

The customer is then invited to follow and respect the order process, namely: enter their delivery and invoicing details, select their delivery method, validate the summary page which lists the selected products and/or services, the references, quantities, unit prices, and total price, and confirm and pay for their order.

The date of the order is deemed to be that of the date of the order, after actual payment of the order, provided that the email address specified by the customer does not contain an error.

Regarding the Products Sold

All information and characteristics of the products sold on the site, as well as photographs, illustrations, etc., are communicated for informational purposes only. Unless otherwise specified on the site, all products sold are new and comply with current European Community legislation as well as the standards applicable in France.

The products available are those displayed as such on the site on the day of the order and this, while stocks last. Orto-Flex undertakes to honor orders only within the limits of available stocks. In the absence of immediate availability, it undertakes to contact the customer as soon as possible to inform them of a new availability period.

Orto-Flex may withdraw, at any time, any product displayed on the site.

For Products: Price - Delivery Costs & Payment Terms

Product prices are indicated on the product description pages. They are indicated excluding tax, customs duties, and shipping costs. Our company reserves the right to modify product prices at any time, in compliance with applicable legislation.

The products ordered will be invoiced on the basis of the price in effect on the site at the time of validation of the Order.

To the extent that many products are imported from abroad (outside the European Union) at the request of customers, the prices of products sold through the website are indicated in euros excluding taxes (excluding VAT and excluding customs duties) unless otherwise indicated. They are precisely determined on the product description pages. They are also indicated in euros excluding tax (excluding VAT and customs duties), unless otherwise indicated, on the product order page, and excluding specific shipping costs.

When purchasing, the Customer buys the product tax-free and becomes the importer of the product purchased in their capacity as the recipient of the Product.

Payment of Taxes

The Customer is solely responsible for the process of declaring and paying import VAT upon customs clearance of the Product. They may be asked to pay import VAT. To the extent that this tax is not the responsibility of our company, it cannot be required to reimburse this tax.

For all products shipped outside the European Union and/or DOM-TOM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or fees may be charged by the destination country and are the responsibility of the customer.