Term of Use
Terms of Use
Our policy for protecting your personal data allows us to establish a relationship of trust between you and our services, in order to offer you a positive experience in a completely transparent manner.
Thanks to this policy, we can take your requirements into account and comply with your expectations.
To respect your trust, Orto-Flex primarily guarantees respect for your personal data, as well as the confidentiality of our customers (hereinafter “Your Data”).
For complete transparency towards you, and to guarantee secure use of our website Ortoflex.com in all its available versions and related applications (hereinafter the “Ortoflex.com Site”), we make available the way in which we process your data so that our services are always consistent with respect for your rights. In this way, we ensure security, confidentiality, and non-alteration of your privacy and data across all of our platforms.
Our policy guarantees that all necessary precautions to protect all of your data against disclosure, loss, or alteration are taken. This is why we provide you with all the elements allowing you to easily understand our way of processing your data. This data will only be kept for the time necessary for the management and processing determined. You can, of course, at any time, have access to your data and modify it since it will be available in your personal spaces on the Orto-Flex site.
For these purposes, we endeavor to take all necessary steps to comply with applicable data protection law.
Thus, here undersigned Ortoflex.com undertakes through this policy of protection of your personal data to respect the essential principles of the general European regulation and Luxembourg law regarding the protection of personal data by providing you with information concerning the existence and terms of data processing applied here (paragraph 3), the rights you have regarding your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also made available, as well as the retention period of the collected data (paragraph 5) and security measures (paragraph 9).
- WHO ARE YOU?
When we mention "you" in this Personal Data Protection Policy, it directly concerns you as a customer of Ortoflex.com if you have placed an order on the Ortoflex.com website, as a customer of Ortoflex.com if you have created a customer account but have not ordered products or services, or if you have browsed as a visitor on the Orto-Flex site without having created a customer account or placed an order.
- WHO ARE WE?
Orto-Flex is a company whose head office is located in Luxembourg.
Orto-Flex publishes the Orto-Flex Site and, as such, implements various processing of your data as the data controller.
- FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the Ortoflex.com site using cookies, if you create a customer account on the Ortoflex.com site, if you place an order for one of our products or services, or if you agree to be a member of our newsletters (SMS, emails).
Your personal data is used to streamline your navigation on the Orto-Flex site, as well as to offer you a more personalized experience. We can thus process your orders as best as possible, provide payment in several installments, avoid fraud, make the necessary reimbursements, and manage your customer reviews.
3.2. Your navigation on the Ortoflex.com Site
To allow you to browse the Ortoflex.com site, we process your data based on your consent.
3.3. Processing your orders
To manage and process your orders, we use your data.
The use we make of it includes managing mediation, customer relations (including through social networks), our after-sales and distance selling service, our actions relating to the management of marketing and commercial prospecting for the Ortoflex.com site, as well as the management, delivery, and transport of orders.
The execution of the contract between the two parties (you and us) is the legal basis for processing this data.