Return & Refund Policy

Return & Refund Policy

At Orto-Flex, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition as you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, simply visit our contact page and provide details about the issue so we can begin the return or refund process.

You can always contact us with any questions regarding returns.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and rectify it.

If you receive damaged products, please contact us and send us a video as soon as possible so we can resolve the problem for you.

Exchanges

The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and inform you whether the refund has been approved. If your request is approved, you will be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

This version is now aligned with the Orto-Flex brand. Let me know if you need further modifications!